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eCommerce Support
Run your e-store with ease while we take care of your products and orders.
Our eCommerce Support service will help you streamline your eCommerce operations and save time, so that you can focus on growing your business. We take on the day-to-day tasks of creating new product listings, fulfilling orders, updating inventory, and more to keep your store running and allow you to focus on more important tasks. If you are starting a new eCommerce shop or need help managing an existing store, we can take care of all the necessary details to make your eCommerce operation run smoothly.
Process of eCommerce Support
Here’s how we streamline your eCommerce operations:
- Mapping: Together we map your store and understand your current set up, the products you sell, and how your workflow works.
- Identifying: We identify the areas where you need help.
- Product Creation & Uploading: We create and list all your products with optimised descriptions, pictures, and categories in order to get more visibility and good user experience.
- Order Processing: We optimise the workflow of order processing, eliminating redundancies and unnecessary bottlenecks involved in taking the purchase order all the way to the point of delivery.
- Inventory Management: We keep track of your store’s inventory, updating stock levels and letting customers know when items are in stock.
- Platform Integration: if you need to integrate any other eCommerce tools (such as your payment gateway, or shipping solution), we will ensure they run smoothly with your store.
Ongoing eCommerce Support
After your eCommerce site is prepared we provide regular ongoing support:
- Products: Add or update listings, delete products, etc, so you can be sure your catalog is up to date.
- Order Tracking ＆ Fulfilment: We provide order tracking and fulfilment from pre-order to delivery.
- Customer Support Assistance: We can help you with customer service queries, refunds and complaints, so your customers can have a pleasant experience with you.
- Stock Control: We track inventory and re-stock items, so that you always have the right products on hand.
- Sales Reporting: We measure your sales and report to you on what’s being sold so you can inform your decisions for your store.
- Continuous Optimisations: As your business evolves, we help you with continual fine-tuning of your store to maintain an optimal state by introducing new features, tools or workflows.
